Customer Care

From the very beginning our business has grown on the principle of unparalled customer service.

The company is structured in such a way that you can talk directly to the person in charge - whoever that may be- when you need to discuss a specific operational or service issue.

Our management team are always available and fully accountable to ensure you receive the best possible service for your business. We care passionately about every aspect of the business and are involved on a day to day basis. Our service relies on strong relationships with our customers, built through trust and transparency of our operations.

We offer a bespoke service for each customer that adds value and provides a complete picture of our joint operation.

As a company we recognise the commitments given to us by our customers and we actively develop these working partnerships through regular review meetings and internal monitoring systems. We employ staff with the responsibility of monitoring our performance against agreed standards and provide daily reports to key personnel and customers.

A comprehensive administration department backs up our operational activities. In addition to the normal accounts function we have successfully introduced a programme in which all POD's are scanned and stored electronically. This allows us to access copy POD's quickly and either e mail or fax copies on request direct to our customers.

Our fleet is renewed every four years and during this time are meticulously serviced, ensuring the are running efficiently at all times.

Security is a key factor in our operation and we provide our trailers with the option to fit both robust trailer locks and high security 5mm steel seals with a one tonne break strength.

To assist clear communications our office has the ability to discuss your requirements in English, French, Italian, Portuguese, Spanish and Polish